TicketCity was founded in 1990 and during our 30 years in business we have served over 1 million customers. We strive to deliver the highest level of service to every customer who orders from us. We offer multiple layers of customer support to make sure we are available to every customer.
Each year we process nearly 100,000 orders and a few of the customers on those orders will leave us an online review of our business (at Yelp, Google, Facebook, etc). Some of those some reviews are positive, and some of them are negative reviews. The one constant is that we read all of our reviews and will respond to each customer that we are able to help.
Positive Reviews of TicketCity
It is fantastic to hear positive feedback from our customers that validates the good work we do at TicketCity. We do not get too many of our best customers posting reviews online, but we do get a lot of those customer who email us thanks. Many of best customers will share photos with us of them at their event, some of which we’ve shared here and here.
If you are a TicketCity who had a great experience buying from us, please feel free to share. We love hearing that positive feedback. We take our job to our customers very seriously, so its great when we know they are having a great time working with us.
Negative Reviews of TicketCity
Every business today knows that managing online reviews is an important aspect to maintaining a company’s reputation with customers. We are proud that we only receive a handful of negative reviews from the thousands and thousands of orders we process each month, but we’re never satisfied with even one upset customer. We read and respond to those negative reviews. We will try to find solutions to help satisfy that customer if it something within our control that we are able to fix.
Do we care about negative reviews? Absolutely. We work hard to try to make sure that no customer ever has a poor experience buying tickets. Sometimes a negative review means that we let a customer down, which we will always work hard to change. Often it means a customer is unhappy with one of the policies that govern our business. Those policies, like not offering refunds on rescheduled events, exist to protect both ticket buyers and ticket sellers. Can we always resolve a customer’s issue? Unfortunately, there are circumstances where we cannot offer the remedy the customer is seeking.
An example of a situation that comes up which we cannot fix is “buyers remorse”; a customer who changes their mind and wants to return the tickets they already purchased. We are marketplace that lists tickets on behalf of the ticket seller and we are very clear in our policy that there are no returns, cancellations or refunds (unless an event is cancelled and not rescheduled). If a customer is not sure they want the tickets, we would encourage them to wait to buy until they are decided.
Another complaint we receive is a customer who is upset that they paid more than face. We are very transparent that we are not the venue box office and the tickets offered on our site may be above face value. The seller of the tickets sets the price, so in many cases the tickets offered on our site are priced above face value.
Negative reviews allow us to assess our business and see where we may have an opportunity to improve. Over the years, we have made many changes to our business just based on what our customers tell us. Negative reviews are not fun to receive, but they often make us better.
Below are a few samples of the reviews we have received:
TicketCity Yelp Reviews
Yelp is the best known review site on the web with over 100 million reviews submitted. Each month, there are over 150 million visitors to their site who read up on restaurants, retail stores and TicketCity. We value those Yelp reviews on TicketCity because it is often good feedback on our company that we can address.
We make it a point to respond to every TicketCity Yelp review we receive, both publicly and via a direct message to that customer. Our goal is to understand the issue and provide remedy where that is requested. We are not able to satisfy every customer who has left us a Yelp review, but for those that do respond to us, we have more times than not been able to assist them.
We have received around 100 Yelp reviews over the past several years. Those reviews come from among the 500,000 orders we have processed during that same time period, so they are not completely representative of the experience that vast majority of our clients have. That said, we take the opportunity on each one to try to provide a 5-star level of experience, we will continue to satisfy every customer.
Review Sites Covering TicketCity
- Yelp reviews
- Google reviews
- Facebook reviews are powered by Trustpilot
- Trustpilot reviews
- Glassdoor employee reviews
How to reach us, or provide feedback
We encourage any customer with an issue or feedback to reach out to us. If your issue is for an event that has not yet happened, then please reach out ASAP so we can see explore how we may be able to assist you. Our customer service call center is available 7 days a week (7am to Midnight CST). You just need your Order # to get through to one of our service agents. Your Order # was sent to you on the order confirmation email.
You can call us at 1-800-918-2612 or email [email protected] to reach our customer service team. If you have any trouble reaching our team on the phone, then you can send us a Direct Message via our social media. Our corporate office is checking our social media accounts throughout the week, so send us a message us via Facebook or Twitter. We will do our best to resolve any matter in a timely manner.