TicketCity Reviews

TicketCity has been in business since 1990 and served over 1 million customers during that time. A few of those customers have left reviews of our business. Some of our reviews are positive, and some of them are negative reviews. We read them all and will respond to each of them to see what we can do to try to help.

Positive Reviews of TicketCity

It is fantastic to hear positive feedback from our customers that validates the good work we’re doing for our customers. We never get too many customers posting them online, but we do get a lot who will email us with thanks. Many will send photos of them at their, some of which we’ve shared here and here. If you had a positive experience buying from us, please feel free to share it to make your voice heard. We take our job to our customers seriously and we enjoy hearing about your great experience.

Negative Reviews of TicketCity

Do we care about negative reviews? Absolutely. We work hard to try to make sure that no customer ever has a poor experience with us. We know that a negative review means that we let a customer down, which we hate. Even though we process orders for well over 100,000 tickets each year and only receive a small percentage of negative review – we still read each one and respond in an effort to try to address the issue.

Negative reviews allow us to assess our business and see where we may have an opportunity to improve for our customers. Over over the years, we have made many changes to our business just based on what our customers tell us. Negative reviews are not fun to receive, but they make us better.

Can we always resolve an issue for a customer? Unfortunately, no. There are many circumstances where we can resolve an issue for a customer, but always some where we cannot offer the remedy the customer is seeking. The situation that comes up frequently that we cannot fix is “buyers remorse”, or any situation where the customer wants to return the tickets they already purchased. We are marketplace that lists tickets on behalf of the seller and we are very clear in our policy that there are no returns, cancellations or refunds (unless an event is cancelled and not rescheduled).


Below are a sampling of the reviews we’ve received over the years:

TicketCity Reviews


We often can resolve an issue when a customer reaches out to us. We pride ourselves on being able to sometimes turn around a problem for a customer, so they are completely satisfied.

Keeping customers long-term is our goal with every order.

We feel awful when a customer is stressed because their tickets have not yet arrived to them. We have a dedicated team who works with sellers to get them to upload/deliver tickets on-time, but sometimes the date is missed. Our goal in those instances is to get the tickets in the hands of the customer asap to make sure they can still enjoy their event.

There is nothing worse than when a customer doesn’t get to have their full experience at the event. We always try to relay any relevant changes in the event to our customers, but we also recommend checking on the venues website the day before your event as sometimes events are subject to change. We may offer a credit as a make-good in certain situations.

We hate adding any extra stress on on order. We log when tickets are transferred from the seller to the buyer. In some cases the tickets go into a spam folder, or have other similar type issues. When we are aware of the issue, and provided sufficient time, we can usually get the tickets resent to make sure customer has them prior to the event.

We even occasionally get some love from our Spanish speaking clientele. Nos gusta!

Our goal is to serve our customers for all of their ticket needs…now and in the future.

Review Sites Covering TicketCity

How to reach us, or provide feedback

We encourage any customer with an issue or feedback to reach out to us. If your issue is for an event that has not yet happened, then please reach out ASAP so we can see explore how we may be able to assist you. Our customer service call center is available 7 days a week (7am to Midnight CST). You just need your Order # to get through to one of our service agents. Your Order # was sent to you on the order confirmation email.

You can call us at 1-800-918-2612 or email [email protected] to reach our customer service team. If you have any trouble reaching our team on the phone, then you can send us a Direct Message via our social media. Our corporate office is checking our social media accounts throughout the week, so send us a message us via Facebook or Twitter. We will do our best to resolve any matter in a timely manner.

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