Is TicketCity Legit?

Is TicketCity Legit?

Yes, absolutely. TicketCity has been a trustworthy, reliable source for tickets for three decades. TicketCity CEO, Randy Cohen, founded TicketCity in 1990 with the goal of making it easier for people to get good tickets to their favorite events. Randy (pictured below) and our team of ticket experts are hard at work every week to make that goal a reality for you.

TicketCity CEO at SXSW

Over the nearly three decades we’ve been in business, our vast knowledge of live events and tickets is a major reason many customers continue to choose TicketCity. You can read more about ordering from TicketCity on our FAQ page.

Is TicketCity Trustworthy?

We have served over 1-million customers and counting.
The experience we provide customers is award-winning.
We attend most major live events including; Super Bowl, Masters, Kentucky Derby & more…
We are a proud member of the NATB and adhere to it’s strict code of ethics.
We are real people who believe your experience matters.
The TicketCity Guarantee.

What does TicketCity Guarantee cover?

The TicketCity Guarantee states that your tickets will be authentic and on-time or you get your money back.

What do TicketCity customers say?

TicketCity Reviews

TicketCity has thousands of reviews online via TrustPilot, Yelp, Google reviews, etc. The vast majority of our reviews are positive (4 & 5-star reviews) from satisfied customers. Are they all positive reviews? No, there are negative customer reviews as well. We dislike it anytime we let down a customer, but unfortunately some people were unsatisfied with their experience with us.

We serve hundreds of thousands of customers each year and every single one matters to us. The vast majority of our customers are satisfied or very happy with our service, but some have not been happy with our resolution (or proposed resolution) to their situation. We are a business, so we do have adhere our policies (e.g.- All sales are final, there are no cancellations, returns or exchanges).

Please click on any of the links below to leave us a review.

Yelp | Better Business Bureau | TrustPilot

Is TicketCity a scam?

Absolutely not. We are a real business, run by real people. We have been in business since 1990 and provided tickets to over 1 million customers. We understand that customers are nervous anytime there are considering buying from an online company that they do not know. That is just smart and we welcome the due diligence.

What we can tell you is that TicketCity is definitely not a scam. TicketCity is real company run by real people, who have been in the ticket industry for decades. We are based in Austin, Texas – where we are likely working as you read this right now. We do listen to our customers, and if anyone ever has a problem on their order – we are here to try to fix it. Our customer support team is available 365 days a year, so we can make sure our customers are well covered. If you still have questions, then send us a message.