Is TicketCity Legit?

Some customers want to know Is TicketCity Legit? 

Yes, TicketCity is legit. TicketCity has been a reliable source for tickets since 1990. We have helped over 1 Million customers attend their favorite events. We care about our customers, and our experienced team of live event experts work hard every day to make sure each customer enjoys their event. TicketCity CEO, Randy Cohen, founded TicketCity over three decades ago with the goal of making it easier for people to get good tickets to their favorite events. Randy (pictured below) and our team still work hard every day to make sure we are delivering on that goal. 

TicketCity CEO at SXSW

Over the nearly three decades we’ve been in business, our great customer service, vast knowledge of live event tickets and easy to use website is a major reason many customers continue to choose TicketCity. Ask most of those 1 Million plus customers and they will have a great story to tell you about the live event they attended from buying tickets at TicketCity. You can also read more about ordering from TicketCity on our FAQ page.

Is TicketCity Trustworthy?

  • We have served over 1 Million customers.
  • Our Guarantee insures you are protected on your order.
  • Our Customer Service team is available to you 7 days a week.
  • During Covid, we Refunded every Customer who had tickets from us to an event that was cancelled.
  • We pride ourselves on providing outstanding service. 
  • We attend the big events we offer including the Kentucky Derby, Masters, US Open Tennis & many more.
  • We are real people who believe your experience matters.

What does TicketCity Guarantee cover?

The TicketCity Guarantee states that your tickets will be authentic and on-time or you get your money back.

What do TicketCity customers say?

TicketCity Reviews

TicketCity has served well over 1 Million customers and has thousands of reviews online via TrustPilot, Yelp, Google reviews, etc. The majority of them are positive reviews from happy, satisfied customers. But there are some negative reviews as well. We hate it anytime a customer is unhappy with their experience with TicketCity, but often we are able to remedy the situation to turn around a customer’s perspective.

We serve hundreds of thousands of customers each year and every single one matters to us. The vast majority of our customers are satisfied or very happy with our service, but some have not been happy with our resolution (or proposed resolution) to their situation. That usually occurs because we are adhering to our stated policies (e.g.- All sales are final, there are no cancellations, returns or exchanges). If an order problem occurred and it was our fault, then we take care of that.

Please click on any of the links below to leave us a review.

Yelp | Better Business Bureau | TrustPilot

Is TicketCity a scam?

Absolutely not. We are a real business, run by real people. We have been in business since 1990 and provided tickets to over 1 million customers. We understand that customers are nervous anytime there are considering buying from an online company that they do not know. Some customers may read a few negative reviews and assume we’re not trustworthy, but the reality is that we are here serving our customers after over 30 years in business. We care about every customer order, and the vast majority of the customers who ordered from us enjoyed their experience.

TicketCity is real company run by real people, who have been in the ticket industry for decades. We are based in Austin, Texas – where we are likely working as you read this right now. We do listen to our customers, and if anyone ever has a problem on their order – we are here to try to fix it. Our customer support team is available 365 days a year, so we can make sure our customers are well covered. If you still have questions, then send us a message.

We appreciate your business

We recognize that you have a lot of choices when it comes to purchasing tickets, but hope that you will give TicketCity a chance. We offer expertise in the ticket industry that you will not find anywhere else, a huge selection of tickets, ticket prices that are competitive and a real commitment to service.

How to Contact TicketCity

Need our assistance? We are available to our customers 365 days a year with a Customer Service & Sales Team in our call center. You can contact us via phone or live chat, but you will need your Order Number to speak with a representative. You can also email our Customer Support team at [email protected] If you have any trouble reaching our Customer Service team, or need us to evaluate their purposed resolution to your issue, then you can always reach out to our Corporate Headquarters here or direct message us on Twitter to have one of our Senior Managers get in-touch with you. When we say we’re powered by real people, we mean it.