Is TicketCity Legit?

One of the most common questions we see online: Is TicketCity Legit?

The answer to whether TicketCity is legit is Yes, Absolutely. TicketCity has been a trustworthy, reliable source for tickets since 1990. TicketCity CEO, Randy Cohen, founded TicketCity over three decades ago with the goal of making it easier for people to get good tickets to their favorite events. Randy (pictured below) and our team of ticket experts work hard every day to make sure we are delivering on that goal. 

TicketCity CEO at SXSW

Over the nearly three decades we’ve been in business, our vast knowledge of live events and tickets is a major reason many customers continue to choose TicketCity. You can read more about ordering from TicketCity on our FAQ page.

Is TicketCity Trustworthy?

  • We have served over 1 Million customers.
  • Our Guarantee insures you are protected on your order.
  • Our Customer Service team is available to you 7 days a week.
  • During Covid, we Refunded every Customer who had tickets from us to an event that was cancelled.
  • We pride ourselves on providing outstanding service, and you can reach out to corporate team directly should we ever fall short. 
  • We attend the big events we offer including the Super Bowl, Masters, Kentucky Derby, US Open Tennis & many, many more.
  • We are a proud member of the National Association of Ticket Brokers.
  • We are real people who believe your experience matters.

What does TicketCity Guarantee cover?

The TicketCity Guarantee states that your tickets will be authentic and on-time or you get your money back.

What do TicketCity customers say?

TicketCity Reviews

TicketCity has thousands of reviews online via TrustPilot, Yelp, Google reviews, etc. The vast majority of our reviews are positive (4 & 5-star reviews) from satisfied customers. Are they all positive reviews? No, there are negative customer reviews as well. We dislike it anytime we let down a customer, but unfortunately some people were unsatisfied with their experience with us.

We serve hundreds of thousands of customers each year and every single one matters to us. The vast majority of our customers are satisfied or very happy with our service, but some have not been happy with our resolution (or proposed resolution) to their situation. We are a business, so we do have adhere our policies (e.g.- All sales are final, there are no cancellations, returns or exchanges).

Please click on any of the links below to leave us a review.

Yelp | Better Business Bureau | TrustPilot

Is TicketCity a scam?

Absolutely not. We are a real business, run by real people. We have been in business since 1990 and provided tickets to over 1 million customers. We understand that customers are nervous anytime there are considering buying from an online company that they do not know. That is just smart and we welcome the due diligence.

What we can tell you is that TicketCity is definitely not a scam. TicketCity is real company run by real people, who have been in the ticket industry for decades. We are based in Austin, Texas – where we are likely working as you read this right now. We do listen to our customers, and if anyone ever has a problem on their order – we are here to try to fix it. Our customer support team is available 365 days a year, so we can make sure our customers are well covered. If you still have questions, then send us a message.

Place Your Next Order with TicketCity

We recognize that you have a lot of choices when it comes to purchasing tickets, but hope that you will give TicketCity a chance. We offer expertise in the ticket industry that you will not find anywhere else, a huge selection of tickets, ticket prices that are competitive and a real commitment to service.

How to Contact TicketCity

Need our assistance? We are available to our customers 365 days a year with a Customer Service & Sales Team in our call center. You can contact us via phone or live chat, but you will need your Order Number to speak with a representative. You can also email our Customer Support team at [email protected] If you have any trouble reaching our Customer Service team, or need us to evaluate their purposed resolution to your issue, then you can always reach out to our Corporate Headquarters here or direct message us on Twitter to have one of our Senior Managers get in-touch with you. When we say we’re powered by real people, we mean it.