TicketCity is Ranked #1 Ticket Company in America For the 2nd Consecutive Year

TicketCity Extends #1 Customer Service Reign, Securing Back-to-Back Wins in Newsweek’s Rankings of Best Customer Service

Best Customer Service Back-to-Back

Newsweek bestowed their prestigious America’s Best Customer Service Awards on TicketCity for the second consecutive year. This year, TicketCity not only retained its #1 ranking among Secondary Ticket Marketplaces, but also climbed to the #1 ranking in the overall “Ticketing” category.

TicketCity being ranked again as America’s Best Customer Service speaks volumes about the company’s unwavering commitment to customer satisfaction. TicketCity scored the highest in the field by excelling with customers in key areas like Likelihood of Recommendation, Quality of Communication, Professional Competence, Range of Services, Customer Focus, and Accessibility.

“Being ranked #1 in the ticket industry for the second time shows our team’s dedication to delivering exceptional customer experiences. We’re incredibly proud to be achieving this level of success even after 33 years in business. We are deeply grateful to our customers for trusting us with their live event needs.”

Randy Cohen, Chief Energizing Officer at TicketCity

TicketCity’s customer-centric approach has propelled it to the forefront of the ticket industry, where it has been a mainstay for three decades. By prioritizing great service, reliability, and ease of use, TicketCity has redefined the fan experience, ensuring access to unforgettable events with seamless ticket transactions.

Newsweek’s recognition of TicketCity as the best in the ticketing industry demonstrates the staying power of a great business. As the company continues to innovate and expand its offerings, one thing remains constant: its unwavering commitment to exceeding customer expectations. Newsweek and Statista Inc. conduct this independent survey, drawing insights from over 30,000 U.S. customers.

About the Award

Newsweek and Statista Inc., the world-leading statistics portal and industry ranking provider, presented this prestigious award. The 2024 America’s Best Customer Service rankings were identified from the results of an independent survey. These 30,000+ US customers made purchases, used services, or gathered information about products or services in the past three years.

The America’s Best Customer Service 2024 title recognizes companies that value its customers and provide excellent customer service. In total, the survey collected over 200,000 evaluations. They surveyed retailers and service providers from 166 categories. It provided results for a broad spectrum of customer experiences in traditional retail, online, and service segments. The scope of the survey included the most relevant brands in each category. It looked at reputation, turnover, and market share. The final assessment and rankings were based on six scores. They are Likelihood of Recommendation, Quality of Communication, Professional Competence, Range of Services, Customer Focus, and Accessibility.

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