Like every company on the planet, TicketCity is working through this unprecedented health emergency and reacting to each daily turn. We are prioritizing the health and safety of our employees, as well as, that of our millions of customers and vendors. We also want to express our deepest sympathy to every person and family who has been affected by this global outbreak.
Our team is in great shape right now, so we are just awaiting direction from the leagues, teams and venues as to which events will be played and/or when events are expected to resume. Our goal is to get back to providing fans access to those events they want to see, but first it must be safe for the fans, as well as the performers, artists and athletes.
We have been proactively reaching out to customers as cancellations are announced, so everyone is up-to-speed. We are available and ready to support existing customers dealing with changes in their booked events. You can reach out to us 7 days a week via our toll-free phone line (1-800-918-2612), our online customer live chat or please feel to message us on social media.
Live events are a special part of our society. They entertain us and bring us immeasurable joy. When events resume, we will be here for you – to share our 30 years of live event experience and help you get to the event you want to see.
Thanks for your patience and understanding during this tumultuous time. Together, we will get through this.
– TicketCity Team